Terms and Conditions | Entrinsic Connect

Introduction

Welcome to Entrinsic Connect. These Terms and Conditions govern your use of our visitor access control system, designed for homes, multi-tenant properties, and businesses. Our service includes features like two-way intercom, automatic number plate recognition, CCTV, and movement detection, enabling automated access control via ANPR, PIN, or mobile app. This document outlines the legal agreement between you (the user) and Entrinsic Connect, setting the framework for your use of our services. By using our system, you agree to these terms.

User Registration and Account Security

By registering for an account with us, you agree to the following terms regarding your account's creation, security, and maintenance:

Account Creation: You must provide accurate and current information during registration. Ensure you meet any age or other eligibility requirements specified.
Account Security: You are responsible for maintaining the confidentiality of your account information, including your password. Any activity under your account is your responsibility.
Accuracy of Information: Keep your registration details up to date and accurate. Notify us promptly of any changes.
Account Misuse: You must not use someone else's account without permission. If you suspect any unauthorized use of your account, inform us immediately.
GDPR: In compliance with the General Data Protection Regulation (GDPR), we respect your data rights. You have the right to access, correct, delete, or transfer your personal data, and to withdraw consent for its processing. We commit to protecting your data and using it only in ways you have consented to. For more information, please refer to our detailed Privacy Policy.

Use of Services

This section governs the acceptable use of Entrinsic Connect's services. By using our services, you agree to the following terms:

Permitted Uses: You may use Entrinsic Connect's services for your personal or business property access control. The services must be used as intended and in compliance with all applicable laws and regulations.
Prohibited Uses: You are prohibited from misusing our services in any way, including tampering with the system, using it for illegal activities, or unauthorized access to data.
Service Limitations: Be aware that our services may have limitations, including geographic restrictions and scheduled maintenance periods, which may temporarily affect availability.
Changes to Services: Entrinsic Connect reserves the right to modify, update, or discontinue any aspect of our services at any time, without prior notice.

Intellectual Property

This section outlines the intellectual property (IP) rights relating to Entrinsic Connect's services:

Content Ownership: All content, including software, text, and graphics, provided by Entrinsic Connect is the property of Entrinsic Connect. This material is protected by intellectual property laws.
Trademark Information: Entrinsic Connect and its related logos are trademarks of Entrinsic Connect. Unauthorised use of these trademarks is prohibited.
User-Generated Content: If users create or upload content, they retain ownership but grant Entrinsic Connect a license to use, reproduce, and display such content as part of its service.
Prohibitions: Copying, redistributing, or replicating Entrinsic Connect's proprietary material without explicit permission is strictly prohibited.

Liability and Indemnity

Limitation of Liability: Entrinsic Connect is not liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of our services.
Indemnification: You agree to indemnify and hold Entrinsic Connect harmless against any claims, actions, or demands, including legal fees, resulting from your misuse of our services or violation of these terms.
Warranties: Entrinsic Connect provides its services "as is" and disclaims all warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose.
Force Majeure: Entrinsic Connect is not liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control.

Service Availability

While Entrinsic Connect strives to maintain a reliable and accessible service, we do not guarantee uninterrupted service availability. Our commitment is to provide high-quality service with the following considerations:

No Uptime Guarantee: We do not guarantee continuous, uninterrupted access to our services. Users should not rely on our service being available at all times.
Scheduled Maintenance: We may occasionally need to perform maintenance, during which service may be temporarily unavailable. We aim to communicate these instances in advance.
Unscheduled Downtime: In case of unexpected service interruptions, we will make reasonable efforts to restore service promptly.
Service Modifications: Entrinsic Connect reserves the right to modify or discontinue any service feature. We endeavour to notify users of significant changes when feasible.

User Conduct

Respectful Interaction: All users must interact with others respectfully and avoid any form of harassment, abuse, or disrespectful behaviour.
Compliance with Laws: Users are required to use Entrinsic Connect's services in compliance with all applicable laws and regulations, ensuring lawful and ethical use at all times.
Prohibition of Harmful Activities: Activities that could harm the service, other users, or the reputation of Entrinsic Connect, such as spreading malware or engaging in fraudulent behaviour, are strictly prohibited.
Reporting Misconduct: Users should promptly report any instances of misconduct or misuse of the service to Entrinsic Connect for appropriate action.

Termination of Use

Termination Rights: Entrinsic Connect may terminate or suspend your access to our services at any time, without prior notice, for any breach of these terms and conditions.
User Initiated Termination: Users wishing to terminate their use of Entrinsic Connect's services must follow the prescribed process outlined on our platform.
Effects of Termination: Upon termination, your right to use the services ceases immediately. Any data associated with your account may be deleted or retained in accordance with our data retention policy.
Notification: Users will be notified of the termination or suspension as dictated by the circumstances of each case.

Amendments to Terms

Right to Amend: Entrinsic Connect may modify these terms and conditions at any time, ensuring our practices remain relevant and compliant.
User Notification: Any changes to these terms will be communicated to users via email or platform notifications.
Acceptance of Changes: Your continued use of our services after any amendments signifies your acceptance of the revised terms.
Effective Date: Changes will be effective immediately upon posting, unless a specific effective date is stated in the amendment notice.

Governing Law and Dispute Resolution

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
Dispute Resolution: If a dispute arises, we encourage resolution through mediation. The process involves a neutral third party, mutually agreed upon, facilitating discussions to reach a resolution within a specified timeframe. If mediation is unsuccessful, the dispute may be taken to the UK courts. This step-by-step approach aims for amicable and effective resolution, upholding the principles of fairness and equity
Jurisdiction: Disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Refund Policy

Entrinsic Connect's subscription model allows users to upgrade or downgrade their plans in accordance with the license agreement. Key aspects of this policy include:

Subscription Adjustments: Users can upgrade or downgrade their subscription. Downgrading requires users to first discontinue any higher-tier features they are currently using.
Refund of Differences: In case of a downgrade, Entrinsic Connect will refund the difference for the unused portion of the higher-tier service.
License Agreement Constraints: All subscription changes must adhere to the constraints of the license agreement, including any stipulated notice periods and usage limits.

Terms and Conditions & Refund Policy